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Our Policies

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PLACING AN ORDER

All current ordering is placed though our Etsy Shop. We currently are going through a website revamp so that you will be able to make purchases on our site soon. You can contact us by email or use our online form to make a custom order request in which we will reply to your request accordingly and as quickly as possible.

SHOPPING ON-LINE

For now purchasing through Etsy is the most convenient and safest way to make your online purchases. Etsy is set up so you are able to safely use any major credit card for secured on-line payments either though direct checkout or the choice of using PayPal. When selecting PayPal option you will be redirected to the PayPal website.

Online checks can be processed however orders will not be processed until the payment is completed and received. Payment is expected within 2 weeks from your order date, or it will be cancelled and returned to inventory. If you experience any difficulties in placing an order, please Contact Us.

SHIPPING

All LMK Jewelry pieces are hand made upon order by me. Please allow up to 7-10 business days for your order to be created and ready to be shipped. We will notify you if there will be a significant time delay or out of stock items for production of an item. Some items may vary slightly from the picture shown, due to the availability of the components used. All of our jewelry comes carefully packaged with a card in a clear cello bag.


PLEASE NOTE THE BELOW RATES ARE SUBJECT TO CHANGE AND MY NOT BE UP TO DATE:

Shipping Options: 
Please note that the below shipping times are AFTER your order leaves our place of business:
-USA First Class 2-5 days, Canada First Class and International First Class 2-3 weeks do NOT include Tracking however are insured if for $20 or more. Shipping time is approx. 2-5 business days for the US and at least 14 business days for International locations. We are not responsible for orders that are lost, damaged, or stolen in transit if First Class shipping without Insurance is selected.

-USA Priority Mail WITH Insurance ($10), Shipping time is approx. 2-3 days and includes tracking and delivery confirmation. USA ONLY

-USPS Express Mail ($25) is a 1 to 2 day guarantee shipping delivery time-USA only. Includes insurance and delivery confirmation.
Please note that on Express Shipping there is still a processing time of 2-3 business days so we can create your order.

Canada Global Priority Mail ($17) does NOT include insurance and only has tracking available up to the package leaving the US. Insurance is NOT available on Canada shipments except using Express shipping option. The cost to insurance items and ship them to Canada using priority mail is the same as using Express shipping.

-Canada Express Mail ($35) is a 3 to 5 day estimated shipping delivery time. Includes insurance and delivery confirmation. There is still a 2-3 day processing time to make your personalized order. Custom handprint and footprint jewelry cannot be rushed and is a 2-3 week processing time.

-International Global Priority ($20) - all countries other than USA and Canada. This option does NOT include insurance and only has tracking available up to the package leaving the US. Insurance is NOT available on International shipments except using the Express shipping option. The cost to insurance items and ship them International using priority mail is the same as using Express shipping.

-International Express Mail ($43) is a 3 to 5 day estimated shipping delivery time. Includes insurance and delivery confirmation. There is still a 2-3 day processing time to make your personalized order. 

We are NOT responsible for your local duties and custom fees.
Sales Tax (for Iowa state residents only) is calculated and added to the total order at check out.


RETURNS

Because items are made to order any Hand-stamped custom items can not be returned.

For items that are not customized and if you are unhappy with your purchase, you may send it back within 14 days of your receipt for a Refund or Exchange, minus the shipping cost. You must email us first to obtain to okay return transaction first. Items returned within 14 days for an exchange or refund must be in perfect resellable condition. If we must remake the piece (ex. chipped crystals) a 20% restocking fee will deducted from the exchange or refund price. If parts need to be replaced (ex. scratched components) our cost of replacing these parts will also be deducted from the exchange or refund price. Items with engraving are NOT returnable, unless there was an error on our part.

Any jewelry item that is subject to normal wear and tear may eventually break. We try to ensure that each piece is constructed in the best possible way to avoid breakage. We guarantee our workmanship for 30 days from the receipt of your purchase. We reserve the right to determine if you will receive a replacement piece, or a refund of the product price. Shipping charges are non-refundable.

If you received an item as a Gift, you may return the item for an Exchange within 14 days of receipt. Items must be in perfect resellable condition. If we must remake the piece (ex. chipped crystals) a 20% restocking fee will deducted from the exchange price. If parts need to be replaced (ex. scratched component) our cost of replacing these parts will also be deducted from the exchange price. Items received as gifts may NOT be returned for cash value, only store credit will be issued once the items has been sent back and inspected by us. Gifts with personalized engraving may not be returned or exchanged.

You may send back a broken item to be repaired after the first 30 days at a nominal labor charge, please email us first to discuss your needs and to obtain a quote on repair costs and return shipping charge.

If you are sending back an item for repair, return, or exchange, please package well and Insure the item for the full retail price. We cannot be responsible for uninsured items that get lost, stolen, or damaged in transit.

Do not allow children to handle or play with this or any jewelry, as it contains small parts which could pose a choking hazard.

PRIVACY POLICY

Your privacy is important to us! 
Making a purchase requires that you supply your contact information (name-email-address-shipping address). When purchasing, you will create an account that will store your information, so the next time you shop with us, you will simply log in. Your information is strictly confidential. We use this for your convenience, and to process our orders only. We use Authorize.net and Paypal to process the credit card payments. These systems are secure and encrypted, so you can order safely online with your credit card. We are not able to see your full credit card number.

The information you provide to us will be used solely by us, to process your orders. We will not distribute, display or sell any information you entrust to us. We will not allow any third party access to your personal information unless forced to do so by law.

Please feel free to Contact Us with questions and concerns. Note that our Policies Page may be updated and changed at any time without notification or notice.

Thank you.

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